About Us
Who are we?
We are an independant technology consultancy based in Newcastle upon Tyne. We work with organisations to improve their services and operations.
Our core values are :
What do we do?
We help organisations bridge the gap between their people and the technology that underpins their business.
We work with our clients to :
Our Services
These are examples of the services that we can offer.
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Service Design
GSD Technology excels in advanced service design solutions, ensuring IT services are in perfect harmony with business aims. Our standout areas include:
Strategic IT Service:
Creating IT roadmaps that underpin business success.
Operating Models:
Crafting models for current and future states, ensuring smooth transitions and efficient resource use.Service Documentation:
Producing detailed, service-oriented documents to support IT solutions and assure top-notch service.Service Catalogue:
Defining services clearly for organised and transparent offerings to clients.SLA Design:
Setting out clear SLAs for improved service performance and responsibility.Service Gap Analysis:
Identifying and planning improvements for service shortfalls. -
Service Transition
GSD Technology, your trusted partner in Service Transition. We excel at navigating change, ensuring smooth service deployment, enhancing knowledge management, and providing robust support during your transition. Our tailored services minimise disruption and maximise the effectiveness of your new IT solutions.
Change Management:
We utilise structured processes to seamlessly manage IT changes.
Release and Deployment Management:
We deploy new services efficiently, mitigating risks and optimising the benefits.Knowledge Management:
We capture, organise, and share knowledge to facilitate a smooth service transition.Transition Planning and Support:
We offer comprehensive planning and expert support for a hassle-free shift to your new IT environment. -
Digital Transformation
GSD Technology: Your catalyst for Digital Transformation. We offer comprehensive support and guidance at every stage of your digital transformation journey. Here's how we ensure your success:
Assessment:
We conduct in-depth reviews of your digital capabilities, processes, and infrastructure, identifying gaps and opportunities for improvement.
Strategy:
Collaborating with your team, we develop a bespoke, actionable digital transformation strategy aligned with your vision and business objectives.Customer Experience:
We tailor solutions to enhance customer interactions, including CRM systems, data analytics tools, and digital marketing strategies.In essence, GSD Technology is your trusted partner, assisting you in making informed decisions, implementing effective solutions, and achieving your business goals through successful digital transformation.
Our Experience
What have we done?
Our senior consultants have worked for global organisations and major IT companies and have experience of working on some of the biggest IT and transformational projects in the UK.
We have worked extensively in the following industries :
Government
Service Design, Transition, Product Development and Operations Support for a number of government agencies including HMRC, DWP, Disclosure Scotland, Met Police and devolved government Land and Property agencies.
Health
Service Design and Transition for a number of UK health services including NHS Perscriptions, NHS Digital and UKHSA.
Defence
End to End Service Design and Transition for a number of secure UK defence organisations.
Finance
Service Design and implementation of ServiceNow (ITSM, Security Operations and CMDB modules) for a number of Financial organisations.
Get in touch
Please complete the form, we will get back to you as soon as possible.
Address
Toffee Factory
Lower Steenbergs Yard
Quayside, Ouseburn
Newcastle upon Tyne, NE1 2DF
United Kingdom
Email: info@gsdtechnology.uk
